Return&Refund

This Return & Refund Policy outlines the conditions, procedures, and timelines under which customers may request returns, exchanges, or refunds for purchases made through kolekcionars. Our objective is to maintain clarity and consistency so customers understand what to expect when addressing post-purchase concerns.

1. Eligibility for Returns

Items may be eligible for return if they remain unused, unwashed, undamaged, and in their original packaging with all accessories and tags intact. We ask customers to carefully inspect their items upon delivery and notify our service team promptly should there be any issues. Products that show signs of wear, alteration, or mishandling may not qualify for return.

2. Return Window

Customers may request a return within a defined time frame following the date of delivery. Requests made outside this allowable period may not be accepted, as we rely on timely submissions to maintain efficient processing and inventory control.

3. Non-Returnable Items

Certain product categories may not be eligible for return due to hygiene considerations or their unique nature. Additionally, any promotional, clearance, or final-sale items may not qualify for return unless the received item is defective or incorrect.

4. Defective or Incorrect Items

If an item arrives damaged, defective, or different from what was ordered, customers should contact us immediately with photos or detailed information describing the issue. Our team will evaluate the case and arrange for a replacement, return, or refund as appropriate.

5. Return Process

To initiate a return, customers must contact our support team at kolekcionars@outlook.com with their order number, relevant product details, and an explanation of the reason for return. Once the request is approved, customers will receive instructions on packaging, labeling, and sending the item back. Items returned without prior authorization may not be accepted.

6. Condition Verification

All returned items undergo inspection upon arrival at our facility. Refunds or exchanges will only be processed after we verify that the item meets the return conditions stated above. If an item is not eligible, it may be sent back to the customer.

7. Refund Method

Approved refunds will be issued to the original payment method used for the purchase. Depending on the payment provider, processing times may vary. Customers will receive confirmation once the refund has been submitted on our end.

8. Shipping Costs

Return shipping costs may be the responsibility of the customer unless the return is due to an error on our part (such as receiving the wrong item or a defective product). Shipping fees paid at checkout are generally non-refundable.

9. Exchange Requests

Customers who wish to exchange an item for a different size or variation must follow the same return initiation process. Exchanges are subject to product availability at the time the returned item is processed.

10. Order Cancellation

Orders may be cancelled if they have not yet entered the processing or fulfillment stage. Customers seeking cancellation should contact us as quickly as possible. Once an order has been dispatched, cancellation may no longer be possible, and the standard return procedure will apply.

11. Communication and Support

For assistance with return requests, status updates, or general questions, customers may contact our team through:

Email: kolekcionars@outlook.com

Phone: +1 482-930-1745

Address: 27 Marling Street, Suite 202

We strive to ensure that all return and refund requests are handled with professionalism, transparency, and timely communication. Thank you for choosing kolekcionars.